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	<title>HostingZoom Blog &#187; technical support</title>
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		<title>Why Failover Hosting is Important</title>
		<link>http://hostingzoom.com/blog/operations/why-failover-hosting-is-important/</link>
		<comments>http://hostingzoom.com/blog/operations/why-failover-hosting-is-important/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 16:52:28 +0000</pubDate>
		<dc:creator>MichelleH</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[failover]]></category>
		<category><![CDATA[hosting]]></category>
		<category><![CDATA[shared hosting]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://hostingzoom.com/blog/?p=77</guid>
		<description><![CDATA[If you run an online business or any other website that needs to have a high degree of reliability and stability, you know how disastrous having significant downtime or having to roll back your data can be. It can lead to everything from lost sales to maintenance costs to loss of important records, and the [...]]]></description>
			<content:encoded><![CDATA[<p>If you run an online business or any other website that needs to have a high degree of reliability and stability, you know how disastrous having significant downtime or having to roll back your data can be. It can lead to everything from lost sales to maintenance costs to loss of important records, and the best way to prevent system failure of this kind is to make sure the hosting company you sign up with provides failover hosting. Here, we’ll take a quick look at how failover works, and why it is important to any website that needs to keep its data stable and intact at all times.</p>
<p class="MsoNormal">
<p class="MsoNormal">Failover hosting essentially consists of two separate servers that have a “heartbeat” cable running between them. The main server, which normally hosts the website and stores data, sends electronic signals to the secondary server. Should the main server fail, these signals will cease, thus causing the secondary server to immediately take over the task of hosting the website. Each server is updated simultaneously, so that they always have the same type of data. This is called redundancy, and it is used to keep one server from getting ahead of the other and thus losing track of data.</p>
<p class="MsoNormal">
<p class="MsoNormal">Failover hosting can have a number of other benefits and features. Occasionally, there is a third server called a “spare parts” server, which is used to decrease downtime while failback is being performed. Failback refers to the process of restoring the original server to its normal capacity after it has failed. The second server may also be able to send a page to a technician or support center in order to get someone on the scene quickly to failback the original machine. Using failover in your hosting service is an excellent way to cut down on the amount of time your site is down during maintenance or technical problems, and will ensure that you don’t lose any important information in the case of any technical problems.</p>
<p class="MsoNormal">
<p class="MsoNormal">There are a lot of things that you will want to avoid losing, particularly if you run a business online, and failover hosting is simply the best way to prevent that. There are several ways to use failover, as it might be automated or be initiated by a human technician, but in the end it serves as the only way to not only back up data but increase overall downtime.</p>
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		<title>How to choose the best host</title>
		<link>http://hostingzoom.com/blog/operations/how-to-choose-the-best-host/</link>
		<comments>http://hostingzoom.com/blog/operations/how-to-choose-the-best-host/#comments</comments>
		<pubDate>Thu, 30 Apr 2009 14:20:21 +0000</pubDate>
		<dc:creator>serverguru</dc:creator>
				<category><![CDATA[Hosting Ramblings]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[hosting]]></category>
		<category><![CDATA[hostingzoom]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://hostingzoom.com/blog/?p=60</guid>
		<description><![CDATA[We here at HostingZoom appreciate how daunting a task it can be to choose the right host. After all, there are so many hosts out there, all of whom promise to give you the best deal. So how does one choose the best host? Here are some points to consider, and how we fit into [...]]]></description>
			<content:encoded><![CDATA[<p>We here at HostingZoom appreciate how daunting a task it can be to choose the right host.  After all, there are so many hosts out there, all of whom promise to give you the best deal.</p>
<p>So how does one choose the best host?  Here are some points to consider, and how we fit into the picture.</p>
<p><strong><span style="text-decoration: underline;">Customer Service:</span></strong> The last thing you want is to watch your website go offline, and have no one available to help you.  At HostingZoom, that won&#8217;t happen.  We offer <a href="http://www.hostingzoom.com/web/support.html">several methods</a> of support: trouble ticket, chat, telephone, and we even offer a Support Manager who can address issues if you feel that you&#8217;re not getting the attention you deserve.</p>
<p><strong><span style="text-decoration: underline;">Reliability:</span></strong> Obviously, you need your host to be reliable.  You want your website up 24/7, right?  We offer <a href="http://www.hostingzoom.com/web/web-hosting.html">clustered failover</a> hosting, which means that if one server goes offline, your website can stay up.  With most hosts, if the server that your website is hosted on goes offline, your website goes with it.  That&#8217;s not the case with HostingZoom, which means more uptime for your website or blog.</p>
<p><strong><span style="text-decoration: underline;">Trust:</span></strong> We understand that some customers may be hesitant to trust a company that they don&#8217;t physically visit.  We&#8217;re located in Houston, Texas, and are accredited by the Better Business Bureau.  We are not a &#8220;fly by night&#8221; company; our parent company, Landis Holdings, Inc., has been around for 11 years.  Unfortunately, there are quite a few &#8220;hosting companies&#8221; run by teenagers out of their bedrooms.  While their desire to run a business at such a young age is admirable, your website needs to be in the hands of a company with experience, and resources.</p>
<p><strong><span style="text-decoration: underline;">Ease of use:</span></strong> What good is a hosting company if you can&#8217;t use their services easily?  At HostingZoom, we make the entire process easy for you.  In fact, <a href="http://www.hostingzoom.com/web/switch.html">we&#8217;ll even help you move</a> from your old host, as long as you use Cpanel as your control panel environment.  Not many hosts offer <em>that</em> service!</p>
<p>Here at HostingZoom, we care about all of our customers, and when you sign up for service with us, you&#8217;re more than just a number.  We think that when you apply the factors mentioned above to any host you may be considering, you&#8217;ll see that HostingZoom is the smart move!</p>
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		<title>Reselling is easy with us</title>
		<link>http://hostingzoom.com/blog/hosting-ramblings/reselling-is-easy-with-us/</link>
		<comments>http://hostingzoom.com/blog/hosting-ramblings/reselling-is-easy-with-us/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 13:30:36 +0000</pubDate>
		<dc:creator>serverguru</dc:creator>
				<category><![CDATA[Hosting Ramblings]]></category>
		<category><![CDATA[ClientExec]]></category>
		<category><![CDATA[hostingzoom]]></category>
		<category><![CDATA[resellerzoom]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://hostingzoom.com/blog/?p=37</guid>
		<description><![CDATA[Here at HostingZoom, we make things easy if you want to move into the reseller arena. That&#8217;s why we created the ResellerZoom subdivision. Through ResellerZoom, you can obtain a reseller account for as little as $6.95 a month. No matter what package you choose, you get our legendary customer service, and you also get an [...]]]></description>
			<content:encoded><![CDATA[<p>Here at HostingZoom, we make things easy if you want to move into the reseller arena.  That&#8217;s why we created the <a href="http://www.resellerzoom.com/">ResellerZoom</a> subdivision.</p>
<p>Through ResellerZoom, you can obtain a reseller account for as little as $6.95 a month.  No matter what package you choose, you get our legendary customer service, and you also get an added bonus: the ClientExec billing software.  This allows you to easily invoice your clients, and collect payments.  With this software, clients simply log into their accounts, and pay their bills.  No more will you have to worry about keeping track of clients&#8217; due dates; the software does it for you, and it comes with your service!</p>
<p>But what about support?  We&#8217;ve got that covered, too.  We can provide <a href="http://www.resellerzoom.com/end-user-support.shtml">transparent support</a>, which means that we&#8217;ll offer technical support to your clients, and we&#8217;ll do so under your service&#8217;s name.  This is perfect for smaller hosting companies who may not be able to offer 24-hour support, but still want to make sure their clients are taken care of at 1 am just as well as 1 pm.</p>
<p>Our reselling services are &#8220;private label&#8221;, which means that we remain completely transparent; it&#8217;s almost as if you&#8217;re running your own datacenter!</p>
<p>With all of these services available, there should be no doubt that HostingZoom and ResellerZoom can meet and exceed your expectations.  Not only will we take care of you as our client, we&#8217;ll help you by taking care of your clients as well!</p>
<p>Give it a try.  You&#8217;ve nothing to lose, because we&#8217;re so confident in the quality of our services that we&#8217;ll offer a 30-day money back guarantee, and to top it all off, we charge no setup fee.</p>
<p>We won&#8217;t be like the annoying guy on an infomercial for a local home improvement business and ask &#8220;what are you waiting for?  What <em>are</em> you waiting for?&#8221;, but&#8230;well&#8230;what <strong>are</strong> you waiting for?  Give it a shot!</p>
]]></content:encoded>
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